What is the process to confirm my current skill level?
When you make your first visit to Camp5 our crew will ask questions so they may get an understanding of your past and recent climbing experience. It is vital that you give an honest answer.

Will I be required to provide a practical assessment?
No. We follow the common practice of climbing gyms in Europe that require a signed agreement in order to access. We trust that you will be honest about your experience when asked during the registration.

How do I upgrade my current skill level?
Typically the fastest way to upgrade is to attend a course either at Camp5 or another climbing center. We understand that skills can be acquired outside of formal training. Upgrading in lieu of any formal training is possible though in some cases an upgrade may be denied. For example, if you first register as a Novice member, you will only be able to upgrade on your 3rd visit.

Can my skill level be downgraded?
If you have taken a break from climbing and do not feel confident to climb at the skill level currently assigned, please inform Camp5 crew so that we can reassign the appropriate skill level to your member profile.

Should we observe any practice that contradicts what is reasonable to expect from a climber of your current skill level, Camp5 may temporarily downgrade your level until such time as we can determine that you are competent. Should the downgrade mean that you are reassigned to Novice Level you may be prohibited from continuing your climbing unless a member is willing to host you. There will be no refund given for anyone who loses access and is forced to stop climbing on account of their having insufficient skill.

Can I use my Member Card to visit any Camp5 outlet?
Yes. You may check-in at any Camp5 outlet with the same member card.

What if I lose my Member Card?
If you have misplaced your Member Card we ask that you provide some form of photo ID on check-in (Driver License or IC). If you have lost your card a new Member Card can be issued. Replacement card fee may apply.

What is the minimum age to be a Host?
18.

How many Guests can I Host?
Maximum 2 Guests at one time.

Does my Guest need to register?
Yes, your Guest(s) will need to register on their first visit, the same way you did. As a new climber, your Guest will be assigned “Novice” level and may only enter Camp5 accompanied by an Adult ‘Host’ climber.

Can I teach my Guest to belay?
Whilst we do not encourage teaching your Guest, provided the Host ensures the safety of the climber by direct supervision and controlling the ‘brake rope’, your Guest can belay another climber. However, the Guest cannot belay their Host.

If I am a Guest, how can I upgrade?
The quickest way to gain independence is to attend a Basic Bouldering or Basic Wall Course, or any other formal training from which you can provide proof for certification. Alternatively, a Guest may upgrade to Boulder-only on the 3rd visit or Top-rope Climber on the 5th visit. A competency form will need to be submitted. Anyone under 18 will need a parental guardian signature to upgrade.

Are there any other benefits for the Host?
Yes, you earn Climb Miles for every Guest you Host, all the more reason to share your love of climbing.

I am a parent with kids under how can I enjoy the free entry?
To be eligible to enjoy free entry for your kids, they need to be under 8 years of age and you need to have met the prerequisite skills to be granted independent unsupervised entry as a Camp5 Member.

I’m a Parent who has never climbed before how do I start?
We recommend parents to first enroll their kids in a Try Climbing session. This way the kids can have a fun experience and decide if they wish to climb more. Once you’ve made the decision to make climbing a regular activity we would recommend the parents to enroll in a Basic Bouldering of Basic Wall Course to get certified and qualify for independent access. Thereon you may bring your kids and climb as often as you like.

I’d like my kids to climb more but I struggling to find time to bring them?
We understand. We offer a range of programs tailored to kids of different ages and abilities. Your kids can enroll in one of our Youth Development Teams. Another option for kids of all ages is our Private Coaching service. Our Coaching rates include the option to combine a group of 2, 3 or 4 kids into one session. The more kids per session the cheaper the fee per child.

Do I need to book?
If you are an adult who is either already a member or meets the prerequisite skills to be eligible for independent entry, then you do not need to book*

* Under the current Ministry of Health SOP’s all climbers will need to make a reservation before arriving at Camp5. This is to ensure we maintain the required capacity limits. You’ll find more information on the new SOP’s and links to make a reservation here.

I’d like to start a climbing club in our office, how do I start?
First step is to reach out to us via the contact form in the Enquiry Tab. We’ll get back to you with more information and help you get a club started. It would be helpful, when you contact us, to let us know which Camp5 outlet you are interested to have the club set up, how many of you colleagues are interested to join the club and how frequently your looking to go climbing.

What is the cost of a Club Membership?
There is no startup fee. What you pay will depend entirely on the package. The two packages listed in the Climbing Club Packages tab (above) are popular options however we would be happy to bespoke a package to suit your club.

How many of my work colleagues can join the Climbing Club?
We do not limit the number of club members. However it is important to remember that being able to use the Day Pass comes with the requirement of either:

a) being eligible for independent unsupervised entry (either as an already experienced climber or having attended one of our certification courses) or

b) being a guest of someone who is eligible for independent unsupervised entry.*

*Practically applied this means that those members of your club who are already granted independent access, could host those colleagues who are curious to join but have not yet gain the prerequisite skills to enter. Since they would be entering as a Guest their visit would be FREE if made on a weekday so they would not use up any of the day pass credited to the club.

For more information on the Guest Policy of Camp5 go here.

Is gear included in the 100x & 200x Day pass packages?
No, we don’t include the gear in order to leave the option for the club members to buy and own their gear. However, we can adjust the package to include a credit of gear if you would prefer.

What happens if we don’t use up all the Day Passes?
Both packages come with 1 year validity. In our experience companies have always used up the passes within this time. However, should circumstances prevent you from using up all the passes, simply let us know and we’ll work out a remedy (either an extension of time or conversion).

If we use up all the passes before the 1 Year is up, can I buy more?
Yes, absolutely. Once you have used up your Day Passes you can buy another package of 100x or 200x. The 12 month validity will start from the date of purchase of the new package.

Can any term be frozen?
Yes.

How do I apply to freeze my membership?
All requests must be in written format. Email is acceptable.

What happens to my membership while it is frozen?
Your account will be disabled and cannot be used while frozen.

How do I unfreeze my membership?
In order to re-activate your account, you simply need to request to unfreeze your term when you’re ready to check-in. This means we don’t apply any fixed freeze end date. We leave that for you to decide. Upon reactivation of your account, the number of days frozen will be added to the original expiry date of your membership. The Camp5 Desk staff will inform you if there are any charges applicable based on the calculated no of days frozen

What can I redeem my Climb Miles for?
Throughout the year Camp5 will announce special offers redeemable with Climb Miles. It might be a membership term, new harness, a technical workshop or even a converted value to charity.

How do I stay informed on Climb Miles offers?
Announcements will be posted on social media, noticeboard and/or email. Be sure to like our Facebook page, keep your email address current and tag us as not Spam, so you don’t miss out on any Climb Miles deals!

How do I find out how many Climb Miles I have?
Your point balance total is tagged to your member profile, so you can ask the Camp5 Desk Staff. We will also provide your total Climb Miles in our email announcement.

How many points do I receive?
For purchases, you receive 1 Climb Mile for every MYR 1 spent. You receive between 10-25 Climb Miles each time you Check-in and Host a Guest, the value of which changes from time to time.

How much is a Climb Mile point worth?
The default value of 1 Climb Mile = 1 sen. Depending on the special offer, the point value may be increased by a factor. So the points you earned as a Host can go from being worth RM0.50 – RM5 redeemable value depending on the offer.

How long do my Climb Miles remain valid.
Climb Miles will remain valid for 24 months.